Account Management
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a link to create a new password. The link expires after 24 hours.
Why didn't I receive a confirmation email?
Check your spam or junk folder first. Make sure you entered the correct email address during registration. If it's still missing, request a new confirmation link.
Can I change my email address?
Yes, you can update your email address in your profile settings. You'll need to verify the new email address before the change takes effect.
How do I delete my account?
Go to your profile settings and select "Delete Account". Please note that this action is permanent and cannot be undone. Your data will be permanently removed.
What should I do if my account is locked?
Accounts lock after multiple failed login attempts. Wait 15 minutes and try again, or use the "Forgot Password" option to reset your credentials.
Can I have multiple pet profiles?
Yes, you can add and manage unlimited pet profiles under a single account. Each pet has its own health records, care schedules, and history.
How do I update my profile information?
Navigate to your profile page and click "Edit Profile". You can update your name, contact information, and preferences. Save changes when done.
Is my data secure?
Yes, we use industry-standard encryption and security measures. Your data is protected in transit and at rest. We never share your personal information without your consent.